Store Policy
Customer Care
At AquaIDEA, we value our customers and strive to provide exceptional service. Our Customer Care team is here to assist you with any questions, concerns, or inquiries you may have.
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Contact Information:
​Customer Service Email: contact@aquaidea.com.au
Customer Service Phone: [Customer Service Phone Number]
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Working Hours:
Our Customer Care team is available during regular business hours 9am - 5 pm. Emails will be responded to within 24-48 hours.
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Our Commitment:
We are committed to addressing your inquiries promptly and providing assistance to ensure your shopping experience with us is seamless and enjoyable.
Privacy & Safety
At AquaIDEA, we prioritize the privacy and safety of our customers. Please review our Privacy and Safety Policy to understand how we handle your personal information and ensure a secure shopping environment.
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Personal Information:
We collect and process personal information only for the purpose of fulfilling orders and enhancing your shopping experience. Your data is handled with the utmost confidentiality.
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Payment Security:
We use secure payment gateways to safeguard your financial information. All transactions are encrypted to ensure a secure and protected payment process.
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Data Protection:
Your personal information is protected from unauthorized access. We employ industry-standard security measures to prevent data breaches and ensure the integrity of your information.
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Cookies:
We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
Communication:
By providing your contact information, you agree to receive communications from us regarding your orders and promotional offers. You can opt-out of promotional emails at any time.
For detailed information, please refer to our full Privacy and Safety Policy.
Wholesale Inquiries
Thank you for your interest in becoming a wholesale partner with AquaIDEA. We welcome inquiries from retailers, businesses, and distributors looking to carry our products.
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How to Inquire:
For wholesale inquiries, please contact our Wholesale Department at contact@aquaidea.com.au with the subject line "Wholesale Inquiry."
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Information Needed:
Provide details about your business, including your company name, location, and a brief description of your business model.
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Our Wholesale Team:
Our dedicated Wholesale Team will review your inquiry and get in touch with you to discuss partnership opportunities, pricing, and terms.
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Minimum Order Requirements:
Wholesale orders may be subject to minimum quantity or order value requirements. Our team will provide you with the necessary information during the inquiry process
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Thank you for considering AquaIDEA as your wholesale partner. We look forward to the opportunity to collaborate and grow together.
Return and Exchange Policy
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At AquaIDEA, we strive to provide the best underwater lighting solutions and ensure your complete satisfaction with our products. Please review our return and exchange policy below:
1. Returns
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You have 7 days from the date of delivered to return an item.
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To be eligible for a return, the item must be unused and in the same condition as you received it. It should also be in the original packaging.
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Ensure to include the receipt or proof of purchase with your return.
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Items that are not in their original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.
2. Exchanges
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We only exchange goods if they are defective or damaged upon arrival. If you receive a defective item, please contact us immediately at contact@aquaidea.com.au with details of the product and the defect.
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Upon receipt of the returned product, we will thoroughly examine it and notify you via email regarding the replacement process.
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If deemed eligible, we will send you a replacement product promptly.
3. Refunds
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Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
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If your return is approved, we will initiate a refund to your original method of payment.
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You can expect to receive the credit within a certain amount of days, depending on your card issuer's policies.
4. Shipping
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You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable.
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If a refund is issued, the cost of return shipping will be deducted from your refund amount.
5. Return Form
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To initiate a return, please fill out our Return Form, which can be found on our website.
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Provide all necessary information accurately to ensure a smooth return process.
6. Contact Us
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If you have any questions regarding the return or exchange process, feel free to contact us at contact@aquaidea.com.au. Our customer service team is ready to assist you.
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Note: AquaIDEA reserves the right to update this return and exchange policy without prior notice. For the most up-to-date information, please refer to our website or contact us directly.
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments